We stand behind our products. If you are not completely satisfied, please contact us via email or phone for a return authorization. Any product which is deemed to have been damaged during shipping or is defective in any way, will be replaced at no charge. Items that are deemed defective will be replaced at no charge. If for any other reason you do not wish to keep an item, YOU MAY RETURN IT FOR A REFUND to your credit card, LESS SHIPPING CHARGES. REFUNDS may also incur a RESTOCKING FEE at the discretion of A-D Distributing Co., Inc. SPECIAL ORDERS, CUSTOM ORDERS, AND LARGE QUANTITY ORDERS ARE RETURNABLE OR REFUNDABLE ONLY AT THE DISCRETION OF A-D DISTRIBUTING CO., INC. ON A CASE BY CASE BASIS.
Special orders of non-stock items that are canceled after approved shipping date by the customer, and also having been approved for return are subject to 15% return charge fee on your credit card. For a refund, product must be new (unused) and in the original packaging. We do not accept returns of any item(s) that are not in its original condition, is damaged, or is missing parts. No refunds or returns on items deemed not to have been purchased from us. Refunds can only be given within 15 days of invoice.